Frequent questions about our cleaning services in London
1. What kind of services do you provide?
The cleaners will provide comprehensive domestic cleaning services at your convenience,
at times to suit you, as often as you like and to your specific requirements.
As well as general cleaning we offer:
Washing & Ironing
Carpet Cleaning
Upholstery Cleaning
Shopping
Party Help
After Party Help
Window Cleaning
Spring Cleaning
Commercial Cleaning
The cleaners can cook your meals; serve cocktails and canapé's at parties.
Apart from private and residential properties we clean restaurants, churches,
offices, film studios, office buildings for private clients, property management
companies and estate agents.
2. How do you vet the cleaners?
We vet prospective applicants in the following areas:
Immigration Status
Proof of identity and home address
Past work history and references
General personality suitability
Initial test & induction course on common cleaning tasks
We ensure that all the cleaners are suitably trained before we allow them to
attend your property.
3. How do you ensure reliability and honesty?
At the induction briefing these qualities are stressed thoroughly and quality
control procedures are in place to ensure that the cleaners operate in a reliable
and honest manner.
We also check the references that are provided to ensure that the cleaners have
a proven employment record. We DO NOT introduce cleaners who cannot provide
us with satisfactory references.
4. Can I specify the day the cleaner comes?
Yes, in most cases it is possible to specify the day your cleaner attends.
We make every effort to meet the requirements of prospective clients.
5. Who pays the cleaner, you or I?
You pay the cleaner the fee arranged by yourself and our office. The cleaner
should be paid direct in cash or cheque at £6.50 an hour at the end of
each session worked. Company commission is £2.50 an hour which is payable
by the client monthly by standing order.
Any tips or bonuses are paid directly to the cleaner.
6. What happens if the cleaner lets us down?
We consider every client as a valuable customer. The cleaners are vetted for
reliability and we try to ensure that you are never dissatisfied. Occasionally,
events may occur which are beyond our control and we may have to substitute
your cleaner, temporarily or permanently.
Please call us as soon as possible if you are dissatisfied and we will do our
utmost to ensure the mistake is rectified and never repeated.
7. Do you have insurance?
The cleaners have full public liability insurance that protects client's homes
against accidental damage. For more information, please read our Terms &
Conditions.
8. How long will it take you to find me a cleaner?
We endeavour to meet all requests as soon as possible and we will respond to
all queries within 24 hours.
Time, location and workload all have an influence on the ability to supply a
cleaner but in most cases we will have someone available within 24 hours.
9. Can I have a cleaner once a month?
Yes. We can supply a cleaner, as often or as little as you like. In cases such
as these however, we cannot guarantee that it will always be the same cleaner
who attends.
10. Will I have the same cleaner every week?
Yes. We understand that it is preferable to have the same cleaner every week
and under normal circumstances, this would be the case.
11. Do you provide transport for the cleaners?
No.
The cleaners use their own or public transportation to make appointments.
12. What sort of jobs are the cleaners prepared to do?
The cleaners will do most types of cleaning including;
Vacuuming
Polishing
Dusting
Cleaning Kitchens & Bathrooms
Ironing
Tidying
Mopping
Changing bed sheets
Shopping
If you have a specific requirement please email or call the office and we can
discuss it with you in detail.
13. Will the cleaner come in for an hour a day?
No. Our policy is a two hours minimum per visit. This is to ensure that travel and
other expenses remain in proportion to the cleaners' wages.
14. Will your company be able to provide a cleaner if I move to a different
area?
As long as you are within the M25 area. For areas outside of
the peripheral, please contact our office.
15. OK, I want to go ahead. What happens next?
Either call us on 020 8374 2472 or complete our 'Book A Cleaner' form. Alternatively,
you may e-mail us your specific requirements using our on-line form. We will
contact you within 24 hours to discuss arrangements.