General
The House Cleaning Company agrees to perform the work specified by the Client in a professional
manner. London Domestic Cleaners House Cleaning Company reserves the right to make changes to any part of these
Terms and Conditions without notice. By ordering our domestic cleaning services via telephone,
e-mail, fax or website the client is agreeing to be bound by the Company Terms
and Conditions of Service. The Client must allow the cleaner access to hot water
and power. All fragile and breakable items must be secured or removed. We will
provide all cleaning material and equipment on request. Please note that this
may be subject to a surcharge.
Insurance
The House Cleaning Company is insured by full public and employer's liability cover. The cleaners
have full public liability insurance.
Claims
In case of a complaint, the House Cleaning Company requires to be notified within 24 hours
after completion of the cleaning work. No claims will be entertained after the
above time limit. If the Client is dissatisfied with the work, a cleaner must
be allowed to return and re-do the job at no extra charge.
For a copy of our full Terms & Conditions of Service, please contact our Cleaning Agency on 020 8884 9147.
Carpet Cleaning Services
The London Domestic Cleaners Company will not be responsible for failing to remove old permanent
stains that cannot be removed using normal carpet cleaning methods. Existing
damage will be reported prior to commencing work.
End of Tenancy Cleaning Service
The standard end of tenancy cleaning service does not include cleaning
of walls, ceilings, curtains, balconies, patios, exterior windows and
carpets, washing up or laundry. The property must be vacated.
Cancellation - All Domestic Cleaning Services
The Client may cancel/re-schedule a service by giving at least 24 hours
notice. If London Domestic Cleaners Company are not notified in time, no refund will be offered
on any deposit paid in advance. The London Domestic Cleaners House Cleaning Company reserves the right to charge
a cancellation fee of up to 50% of the quoted price for the booked service.
The cancellation notice period for contracted regular domestic cleaning is 14
days.
Payment
A minimum deposit of 50% of the quoted price may be payable at the time
of booking. In the event of such deposit having been paid, the remaining
balance should be paid upon completion of the specified work.
For a copy of our full Terms & Conditions of Service, please contact our office.