Carpets

The Company will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

End of Tenancy Cleaning

The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated.

Cancellation - All Services

The Client may cancel/re-schedule a service by giving at least 24 hours notice. If the Company are not notified in time, no refund will be offered on any deposit paid in advance. The Company reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. The cancellation notice period for contracted regular cleaning is 14 days.

Payment

A minimum deposit of 50% of the quoted price may be payable at the time of booking. In the event of such deposit having been paid, the remaining balance should be paid upon completion of the specified work.

For a copy of our full Terms & Conditions of Service, please contact our office.